Shipping policy

Shipping Policy

Order Processing and Shipment

Orders are prepared and shipped from our warehouse from Monday through Friday, excluding weekends and recognized public holidays.

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking details. If you do not see this email in your inbox, please check your spam or promotional folders before reaching out to our Customer Support team.

Processing Time

The standard order processing period is 1–3 business days.

  • Orders successfully placed and paid before 6:00 PM (local warehouse time) on a business day will begin processing on the same day.

  • Orders submitted after 6:00 PM will be processed starting from the next business day.

  • Orders placed on weekends or public holidays will begin processing on the next available business day.

Estimated Delivery Time

After your order has been shipped, the estimated delivery period is 5–12 business days.

Please note that delivery times are estimates and may be affected by external circumstances, including carrier operations, weather conditions, transportation delays, or other logistical factors beyond our control.

Shipping Coverage

At this time, we provide shipping services exclusively within:

United States

Orders cannot currently be delivered to locations outside this region.

Shipping Fees

Our shipping rates are as follows:

  • Orders below $99.99: A standard shipping charge of $7.99 will apply.

  • Orders totaling $99.99 or above: Qualify for free shipping.

The applicable shipping fee will be calculated automatically during checkout.

Order Tracking

After shipment, you may monitor your delivery progress through the “Order Tracking” section on our website.

Simply enter the required order information to view available tracking updates. Tracking details will become available after the carrier has accepted and processed the shipment.

Updating Your Shipping Address

If you need to modify your delivery address, please contact our Customer Support team by email within 24 hours of placing your order.

After this period, your order may have already entered processing or shipment preparation, and we cannot guarantee that address changes can be completed.

Customer Support

For questions regarding your order, shipping progress, tracking information, or delivery arrangements, please contact us using the information below:

Phone: +1 (301) 456-7306

Email: assist@villaluxechic.com

Address:
4256 Suitland Rd #104, Suitland, MD 20746, United States

Business Hours:
Monday through Friday, 9:00 AM – 6:00 PM (Central Time, USA)